Privacy Policy

Last Updated: June 10, 2025

Photoloft, LLC ("Photoloft", "we", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your information.

1. Information We Collect
   We may collect personal information such as your name, email, phone number, payment information (secured by Stripe), and booking history. We also collect device data, location data, and analytics from your interactions with our site.
2. How We Use Information
   We use your information to process bookings, provide support, send essential communications via SendGrid and Twilio, manage payments through Stripe, and improve our services. We may also use data for marketing, only if you opt-in.
3. Data Sharing
   We only share your data with third parties necessary to deliver services (e.g., Stripe, SendGrid, Twilio). We do not sell your data. All third-party vendors are under data protection obligations.
4. Cookies
   Our website uses cookies to enhance performance and gather usage analytics. You can adjust cookie preferences in your browser. Continued use of our website implies acceptance of this policy. See more in Cookies & Data
5. Your Rights
   You may request access, correction, or deletion of your personal data at any time by contacting us at photoloft.co/contact. You may also opt out of non-essential communication.
6. Security
   We implement industry-standard security protocols. However, no system is fully secure, and we disclaim liability for breaches beyond our control.
7. Children's Data
   We do not knowingly collect personal data from individuals under 18. If we learn of such collection, we will delete the data promptly.
8. Changes to Policy
   We reserve the right to update this policy at any time. Continued use of our services indicates your agreement to the current version.

For questions, email support@photoloft.co

Communication Policy

Last Updated: June 10, 2025

This policy outlines how Photoloft, LLC (“Photoloft”) communicates with its users and members. By using our services, you agree to receive essential notifications from us.

1. Essential Communications
   Photoloft uses Twilio (SMS) and SendGrid (email) to deliver service-related communications. These communications are necessary for the provision of our services and may not be opted out of unless your account is closed. These include but are not limited to:
   • Booking confirmations and modifications
   • Studio access instructions
   • Emergency notices and service updates
2. Promotional Messages
   Users may voluntarily opt in to receive marketing or promotional content. You may unsubscribe at any time by clicking the unsubscribe link in an email or replying STOP to SMS. Additionally, you can contact us at support@photoloft.co to have us manually remove you. Members can also change their Account Preferences.
3. Communication Preferences
   Communication settings can be managed through your reservation page or by contacting support@photoloft.co. We aim to honor preference updates within 48 hours.
4. Data Handling
   All contact information is handled securely in compliance with our Privacy Policy and applicable data laws. Contact information is never sold or shared beyond essential service providers.

For questions, email support@photoloft.co

Cookies and Data

Last Updated: June 10, 2025

Photoloft, LLC ("Photoloft") uses cookies and related tracking technologies to enhance your experience, analyze performance, and support essential website functions.

1. What Are Cookies?
   Cookies are small data files stored on your device when you visit our website. They allow us to remember your preferences and provide a more personalized experience.
2. Types of Cookies We Use
   • Strictly Necessary Cookies: Required for core functionality such as security, session management, and accessibility.
   • Performance Cookies: Collect anonymous data on how users interact with our website, helping us improve speed and usability.
   • Functional Cookies: Remember user settings like language, location, or login preferences.
   • Analytics Cookies: Gather insights about traffic sources, visitor behavior, and engagement (e.g., Google Analytics).
   • Marketing Cookies: May be used to show ads relevant to your interests if applicable in future services.

1. Third-Party Technologies
   We may allow trusted partners to set cookies on your device. including:
   • Google (for site traffic analysis)
   • Stripe (for secure payments)
   • SendGrid and Twilio (for communication handling)

1. Consent and Control
   You can control cookie preferences by adjusting your browser settings. You may also delete or block cookies at any time, although this may impair functionality.
2. Data Collected via Cookies
   Cookies may collect:
   • Device information (IP address, browser, OS)
   • Session data and user behavior
   • Preferences and authentication tokens
   • Interaction timestamps

1. Duration of Storage
   Cookies remain on your device for different periods:
   • Session cookies expire when your browser is closed.
   • Persistent cookies stay until manually deleted or expire automatically.

1. Do-Not-Track Signals
   Currently, our systems do not respond to browser Do-Not-Track signals. We will update this policy if standards change.
2. Updates
   We may update this policy to reflect changes in our practices or legal obligations. Please check back periodically.

For questions, email support@photoloft.co

Membership Agreement

Last Updated: June 10, 2025

This Agreement governs membership access to Photoloft, LLC’s facilities and services. By enrolling in a membership, you agree to the terms outlined below.

1. Membership Rules
   Members must follow all posted rules, instructions, and staff directives. Members are responsible for guests' behavior and must be present at all times during their reservation.
2. Non-Transferability
   Memberships and member rates are non-transferable. Booking for someone else is a serious violation and grounds for immediate termination.
3. Security Camera Use
   Studio cameras are always on unless a member requests deactivation by providing proof of insurance and receives approval. Members are responsible for informing their guests of active surveillance.
4. Three-Strike Policy
   Each violation of our rules counts as one strike. After three strikes, your membership will be revoked without refund. All previous discounts will be void, and you may owe the difference for past bookings.
5. Cancellation
   You may cancel your membership at any time. No refunds will be issued for unused time or bookings. Memberships may be reinstated upon request and review.
6. Liability Waiver
   You agree to release Photoloft, its staff, and property owners from any claims related to injury, loss, or damages incurred during use of our spaces.
7. Modifications
   Photoloft may change these terms with notice. Continued use indicates acceptance.

For questions, email support@photoloft.co

Cancellations & Refunds

Last Updated: June 10, 2025

This policy outlines the conditions under which reservations may be canceled or rescheduled and any applicable refunds are issued

1. Refund Structure
   Users can cancel their reservations at any time. If cancelled, a refund may be issued in the for of account credits that are available to be used for future reservations. The refund total is dependent on the amount of notice Photoloft is given before the start of the reservation.
   
   • Cancel more than 7 days in advance: 100% credit
   • Cancel within 7 days: 50% credit
   • Cancel same day: No credit issued
2. No Cash Refunds
   Cash refunds are not guaranteed. If account credit is not feasible, you may contact support@photoloft.co to request a review. Any cash refunds are discretionary and reviewed case-by-case.
3. Rescheduling
   Each booking is allowed one reschedule only, subject to availability. Any future cancellation of a rescheduled booking will void eligibility for any credits or refunds.
4. Process
   All cancellations or reschedule requests must be made via your reservation page or support@photoloft.co. Requests submitted via other channels may not be honored.
5. Force Majeure
   Photoloft is not responsible for cancellations due to weather, transportation, or third-party failures. Credits or reschedules in these cases are discretionary.

For questions, email support@photoloft.co

Camera Monitoring

Last Updated: June 10, 2025

This policy describes Photoloft’s use of surveillance in our studios and how customers can submit a Privacy Request to disable the security cameras.

1. Surveillance Scope
   Our studios are equipped with security cameras to protect our property and users. Cameras are active during all sessions unless disabled under approved conditions.
2. Disclosure Requirement
   It is the customer's responsibility to inform all guests, clients, and crew members that the studio may be monitored via security camera during the reservation.
3. Turning Off Cameras
   Camera deactivation ("Privacy Requests") will be considered if proof of general liability insurance is provided by the guest. Privacy Requests must be submitted at the time of booking via the “Disable Cameras” action on the reservation page, or emailed to support@photoloft.co. Requests submitted within 24 hours of the start of the reservation may not be honored.
4. Limitations and Denial
   Photoloft reserves the right to deny Privacy Requests for any reason, including but not limited to risk assessments, staff availability, or prior violations. While Photoloft strives to provide context when a request is denied, it is not obligated to offer an explanation.
5. Misrepresentation
   Failure to disclose intent for high-risk activity or misrepresentation of insurance coverage may result in immediate cancellation and forfeiture of fees.

All disputes relating to monitoring are subject to our Terms of Service and local law.

For questions, email support@photoloft.co