Frequently Asked Questions
Photoloft is a fully-equipped, self-service photography and video production studio available to rent by the hour. Designed for creators, brands, and professionals and people looking to host events.
Our exact address is provided after booking. The studio is located in Downtown Dallas, TX, conveniently accessible and near major routes.
After booking, you’ll receive an access code valid only during your reserved time. Your reservation page will include detailed guided instructions on accessing the space. Our secure smart lock system ensures no one will interrupt your booking.
Simply go to our one of our listing pages and click "Book Now" to select your date, time, and location. You’ll be guided through pricing options, add-ons, and payments.
Yes, you can cancel or reschedule your booking at any point. You can reschedule once. Once you reschedule, you cannot reschedule again. Cancellations come with a credit refund depending on the amount of days notice you give:
- More than 7 days: 100% credit refund
- Between 1 and 7 days: 50% credit refund
- Same day: No refund
Once you reschedule a booking, you are no longer eligible to receive a credit refund in the case of a future cancellation on that booking.
Paid members get access to lower hourly rates, exclusive discounts, and early booking windows. Paid memberships are meant for power users wanting to make the most out of our studios.
Yes, if no one has booked the time after you, you are able to add more time. You can do this before your booking or while your booking is taking place by using the control panel by the door.
The Light Loft is approximately 1,100 square feet with 12-foot ceilings.
Yes, we offer limited tour appointments in between reservations. Contact us to schedule a walk-through if you’d like to see the space in person first.
Due to allergies and unexpected accidents, we currently do not open up our studio to pets by default. We can make exceptions with proof of insurance, but you must provide at least 2 days notice.
Yes, if the time slot is available. Same-day discounts may apply. You’ll get instant access as soon as the booking is confirmed.
Our system tracks entry/exit times. We have a 10 minute grace period to gather your belongings after your session. This time is not meant for you to continue your activities. If you go over time, we’ll attempt to automatically bill you for additional time. Repeated violations may result in account restrictions.
No. Membership benefits are non-transferable and tied to your user account. Sharing accounts will result in suspension.
Unfortunately, discounts must be applied during checkout. If you forgot, cancel and rebook if within the cancellation window.
Each booking can be rescheduled once. After that, additional changes aside from adding time are not permitted, and you forfeit your credit refund in the case of a cancellation
Yes. You must go through a brief tutorial on how to use the motorized backdrops to extend their longevity. If you do not complete the tutorial, the motors will remain off.
Absolutely. We just ask that you are mindful of the floors and don't drag the furniture in a rough way. Just put everything back how you found it before you leave. We provide a reset photo and will charge a restaging fee if left in disarray.
Cameras are monitored periodically to check for rule violations or unsafe/prohibited activities. Footage is kept for 30 days and reviewed if a rule is violated, a support request is made, or damage is reported.
Use the “Disable Cameras” option in your reservation page to submit a Privacy Request. Upload proof of insurance at least 24 hours in advance. Approval is solely up to our discretion and rejection may not come with an explanation.
Tampering with security systems is a violation of our terms and may result in cancellation without refund and a permanent ban.
Light snacks and drinks are fine, but keep them away from equipment and backdrops. Large meals or catering setups require prior approval.
No alcohol is allowed without prior written approval and appropriate insurance. Events involving alcohol must follow city and state guidelines.
Please take photos and contact support immediately. We’ll verify via security logs and arrange for cleanup if needed.